DUTIES AND RESPONSIBILITIES:

• Provides leadership, direction, and management of finance and accounting team.
• Provides strategic recommendations to the President and members of the executive management team.
• Manage the processes for financial forecasting and budgets, and overseeing the preparation of all financial reporting.
• Direct and oversee all aspects of the Finance & Accounting functions of the organization.
• Evaluates and advises on the impact of long-range planning, the introduction of new programs, strategies, and regulatory action.
• Advising on long-term business and financial planning.
• Establishing and maintaining a strong relationship with senior management and external partners and stakeholders.
• Ensure that effective internal controls are in place and ensure compliance with GAAP and applicable state and local regulatory laws and rules for financial and tax reporting.
• Reviewing all formal finance, HR, and all related procedures.

QUALIFICATIONS:

• Possesses a bachelor’s degree in Finance/Accountancy, or equivalent, or a combination of education and relevant work experience.
• Must have Certified Public Accountant Certification.
• Experience in accounting and financial management.
• Proficiency with accounting software, word processing, and spreadsheets.
• Solid GAAP and financial reporting technical skills.
• Excellent analytical, verbal, and written communication skills.
• Must be fluent in English.

BACK-UP POSITION:

Not Applicable

DUTIES AND RESPONSIBILITIES:

• Maintains office services by organizing office operations and procedures; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.
• Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.
• Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.
• Completes operational requirements by scheduling and assigning employees; following up on work results.
• Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
• Maintains office staff by selecting, orienting, and training employees.
• Maintains office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

Qualifications:

• Must possess at least a Four (4) year college degree and relevant experience in administrative and supervisory positions.
• Must have knowledge in accounting, data, human resources, and administrative management practices and procedures.
• Excellent technology skills including MS Office (Excel, Outlook, Word, and PowerPoint) applications, internet use, as well as database experience.
• Good in problem solving, assessment, and judgment.
• Has excellent planning, organizing, and communication skills.
• Willing to work independently and manage time effectively.
• Must have keen attention to detail and a high level of accuracy.
• Has knowledge in proper delegation of authority and responsibility.
• Works well with all levels of internal management and staff, outside clients, and vendors.

BACK-UP POSITION:

Not Applicable

DUTIES AND RESPONSIBILITIES:

• Enforcement of all applicable Philippine governmental regulations on Safety, Health, and Environment and the company Safety, Health and Environmental Program Manual in the workplace.
• Conducting periodic inspections on the job site/offices to ensure that an aggressive safety program is in operation and taking immediate action to abate and/or eliminate safety, health, or environmental hazards.
• Immediate reporting of any accidents, injuries, or near misses to management and participation in investigations to determine and eliminate the causes.
• Investigation and analysis of incidents, accidents, and near-miss for trends and submission of reports with recommendations to the Quanta Philippines ROHQ president.
• Setting up regular safety meetings with employees, coordination of safety training for new employees, and distribution of weekly toolbox/tailgate safety training to all supervisors.
• Assisting Supervisors in conducting pre-job briefings and Job Task Safety Analysis (JTSA) incorporating safety in all work operations.
• Coordinate with HR/ADMIN for the new employee safety training.
• Acquisition, use, and proper maintenance of safety supplies, Personal Protective Equipment, clothing, and other equipment for employees, and oversee 3rd party contractor for safety.

QUALIFICATIONS:

• Graduate of any 4-year course.
• Completed the mandatory 40 hours course (BOSH/COSH) with certifications for any advanced/specialized safety-related training, and/or license safety practitioner.
• Ability to plan, direct, evaluate, and instruct for the company’s safety & training program.
• In-depth knowledge of legislation, governmental standards, regulations, and procedures.
• Computer skills such as PowerPoint, Excel, and word processing.
• Manage safety files and records.
• Knowledgeable in ISO 90001, ISO 14001, and ISO 45001 standards is an advantage.
• Knowledgeable of government mandatory reporting for safety.
• Strong administrative and communication skills.
• Ability to communicate in English.

BACK-UP POSITION:

Not Applicable

SUMMARY

The Service Desk Manager directs all Service Desk staff ensuring that customers are receiving an appropriate level of services and maintaining the ownership of the relationship between Quanta Corporate and all OpUs. Responsible for the regular day-to-day activities of the IT Service Desk & Deskside Support including managing all procedures related to identification, prioritization and resolution of requests, incidents, and problems. Plans, designs, and analyzes the organization’s Service Desk according to best practices that are consistent with Quanta Services culture and business processes. Responsible for staffing capacity planning, service process design, performance analysis, and developing proactive resolution plans.

ESSENTIAL/ NON-ESSENTIAL JOB FUNCTIONS

• Develops Service Level Agreements (SLAs) to establish problem resolution expectations and timeframes.
• Develops procedures that outline how problems are identified, documented, assigned, and corrected.
• Analyzes performance of Service Desk activities and documented resolutions, identifies problem areas, and devises and delivers solutions to enhance quality of service and prevent future problems.
• Plans and conducts performance appraisals and coaching of Service Desk staff.
• Manages the processing of incoming requests to the Service Desk via multiple channels.
• Develops and enforces request handling and escalation policies and procedures.
• Tracks and analyzes trends in Service Desk requests and generates statistical reports.
• Identifies, recommends, develops and implements end-user training programs to increase computer literacy.
• Supervises daily operations of the Service Desk team and ensures efficient workflow.
• Trains, coaches and mentors Service Desk Analysts and other junior staff.
• Serves as a primary point of escalation to manage client relationships.
• Contributes to escalated incident resolution by providing hands-on support when necessary.

EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor’s degree in computer science or related discipline and 8 years of experience, including 3 years managing employees, or 12 years of equivalent work experience, including management experience.
• Knowledge and skills in Microsoft Office, SharePoint, and web-based applications.
• Ability to handle multiple tasks and priorities with strong organizational skills.
• Must be a self-motivated team player with a high level of technical expertise.
• Ability to evaluate and recommend automation opportunities, provide reporting to address management requirements, and support IT goals and objectives.

LICENSES / CERTIFICATIONS

• ITIL certification required.

SUPERVISORY RESPONSIBILITIES

• Supervises others: Yes
• Has hiring and terminating responsibilities: Yes
• Number of employees reporting to this job: Up to 10 Non-Supervisory Employees

OTHER REQUIRED KNOWLEDGE AND SKILLS

• Extensive application support experience with Windows applications.
• Extensive knowledge of computer hardware and ITSM solutions.
• Working knowledge of software deployment tools (SCCM).
• Experience with desktop and server operating systems.
• Demonstrated experience in the management of a technical-service-oriented support team.
• Strong interpersonal and communication skills, both written and oral.

This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees of Quanta Services are expected to perform tasks as assigned by supervisory personnel, regardless of job title or routine job duties.